Privacy Policy
AOH — Artist Operations Hub ("AOH," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.theaohub.com or use our platform and services.
1. Information We Collect
Information You Provide Directly
When you fill out our contact or interest form, we collect:
- First and last name
- Email address
- Phone number
- Artist or band name
- Genre and city/market
- Service plan interest
- Any additional information you voluntarily provide in message fields
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Pages visited, time spent, and referring URL
- Device type and operating system
- Clickstream data and interaction events
Information from Third-Party Services
We use the following third-party services that may collect data on our behalf:
- Google Analytics — website traffic and behavior tracking
- GoHighLevel (GHL) — CRM and marketing automation platform where lead data is stored
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and process service requests
- Send you information about AOH services, pricing, and updates you have requested
- Communicate with you about your account or service
- Send marketing emails and promotional communications (you may opt out at any time)
- Improve our website, platform, and services
- Analyze usage patterns and optimize user experience
- Comply with legal obligations
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist in operating our business, including GoHighLevel (CRM), Google (Analytics), and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
4. The AOH Platform — How Your Operational Data Is Stored
When you subscribe to AOH, you receive a secure login to your own private workspace on our hosted platform. All operational data you enter — contacts, pipeline records, setlists, contracts, invoices, signed agreements, notes, and uploaded files — is stored on our servers (hosted via Vercel and Supabase, both of which maintain their own industry-standard security and compliance programs), encrypted in transit via TLS and at rest.
Your workspace is isolated from every other client's workspace — no other AOH client can see or access your data, and the same applies in reverse. AOH administrators have the technical ability to access account-level data for support, billing, and account management purposes (for example, to assist you if you're locked out, or to confirm your subscription status), but do not use this access to view your operational data except as needed to provide support you've requested or as required by law.
If your subscription ends, your data is retained for 30 days to allow for reactivation, after which it is permanently deleted unless you request an export beforehand. You may request a full export of your data at any time by contacting info@theaohub.com.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic.
- Essential cookies — required for basic website functionality
- Analytics cookies — Google Analytics, to understand how visitors use our site
- Marketing cookies — to track conversions and improve our advertising
You can control cookies through your browser settings. Disabling cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.
6. Email Communications
If you submit your email address through our website or lead form, you agree to receive communications from AOH including:
- Confirmation and onboarding communications
- Service updates and new feature announcements
- Educational content and booking tips
- Promotional offers for AOH services
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by emailing info@theaohub.com. Transactional and service emails related to your active subscription are not subject to unsubscribe requests.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Lead form data is retained in our CRM for 24 months from date of submission
- Active client operational data (platform account data) is retained for the duration of your subscription, plus 30 days after cancellation to allow reactivation, after which it is permanently deleted
- Email communication records are retained for 36 months
- Website analytics data is retained per Google Analytics default settings (26 months)
You may request deletion of your data at any time by contacting info@theaohub.com.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- TLS encryption for all data transmitted to and from our website and platform
- Encryption at rest for platform account data, via our hosting providers (Vercel and Supabase)
- Per-account data isolation — your platform data is logically separated from every other client's
- Access controls limiting who can view customer data, in both our CRM and the platform itself
- Use of reputable third-party infrastructure providers with their own security and compliance programs (Vercel, Supabase, Google, GoHighLevel)
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data
- Opt-out — opt out of marketing communications at any time
- Portability — request your data in a portable format
To exercise any of these rights, contact us at info@theaohub.com. We will respond within 30 days.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@theaohub.com and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites including Google, GoHighLevel, social media platforms, and other services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California rights, contact us at info@theaohub.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated to active clients via email. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AOH — Artist Operations Hub. Email: info@theaohub.com. Website: www.theaohub.com. Response time: within 30 days.